This course is part of the following part-time on campus and/or online program(s):
Providing excellent customer service is an important aspect of library or information work. Students learn effective methods for helping clients at various service points, including circulation, information and outreach services. Case studies, in-class discussion and learning activities focus on meeting the needs of library users. In addition, students are introduced to the importance of adhering to provincial and/or municipal regulated accessibility legislation. Finally, students learn current practices in the profession from guest speakers.