Creating a Corporate Service Culture
This course is part of the following part-time on campus and/or online program(s):
Students review the basics of corporate culture and how corporate culture impacts on customer service. Areas of study include service environment, organizational openness and influencing others to adopt a service culture. As a project, students learn to create a customer service culture action plan based on identifying gaps between current and desired practices.
|Online Learning||Required Books for Online Learning|
|800||May 9 - Aug 15||Online||$287.30|