This course is part of the following part-time on campus and/or online program(s):
Learning to find information and support clients on how to use the library are important skills for library work. Students develop skills in communicating with clients, providing research support, finding and evaluating information in a variety of print and online sources. In addition, students practise procedures and follow policies used in library reference departments to manage requests and handle challenging situations.
All sections for this course are in progress.