Office Operations and Business Practices

College-Approved Certificate (8 courses) Part-time Online
Program Code: 1807X07PWO Academic Year: 2016/2017

This program is listed under the following fields of study:

Our Program

If you are interested in acquiring the skills and knowledge to work in a computerized business environment, enrol in this College Certificate program. Students learn how to use the standard microcomputer applications, as well as ACCPAC, which is one of the most popular business accounting software programs in the industry.

To qualify for this certificate, you must complete the program within three years.

Success Factors

This program is well-suited for students who:

  • Enjoy problem solving and critical thinking activities.
  • Are inquisitive, and have an analytical nature.
  • Are detail-oriented, organized and adaptable.
  • Are comfortable using a variety of computer applications.

Your Career

Graduates may obtain employment in a variety of office administrative positions. This includes such fields as computer services, finance, manufacturing, marketing, publishing and utilities.

Fees & Expenses

Fees for part-time programs are charged on a course-by-course basis and are published on each individual course page. For questions related to fees, please call the Registrar's Office at 613-727-0002.

Graduation Fee

Once you have completed all the courses in the program, it is the responsibility of the student to contact the Registrar's Office to obtain a certificate/diploma application. A graduation fee of $40 will be charged when the application is submitted. When your certificate/diploma application has been approved, you will be invited to Spring or Fall Convocation.

Admission Requirements

College Eligibility
  • Ontario Secondary School Diploma (OSSD) or equivalent, OR
  • Mature Student status (19 years of age or older and without an OSSD).
College Eligibility
  • Ontario Secondary School Diploma (OSSD) or equivalent, OR
  • Mature Student status (19 years of age or older and without an OSSD).


Program Progression

As per policy AA39: Program Progression and Graduation Requirements when students are admitted to a program, they are assigned to the Program of Study that aligns with their start date. If a student takes a break for two or more consecutive terms the Program of Study is reset to align with the current version (when studies are resumed). For more information please contact your Program Coordinator.

CCOL Academic Planner

The Academic Planner provides registered part-time students in the Centre for Continuing and Online Learning (CCOL) the ability to declare into a program of study. The Academic Planner outlines successfully completed courses to date, as well as courses that need to be completed in order to meet graduation requirements. It is therefore, essential that all part-time students in CCOL declare to their program of study, allowing administrators to plan course offerings. The tool is available on ACSIS, located under 'Continuing Education' on the left-hand toolbar.

Additional Information

For more information, please contact Sandy Miller, Program Coordinator, at 613-727-4723 ext. 7349 or


Online:Online Learning   On campus: On Campus
HoursCourse NameWinterSummer
ENL501245.0Business Writing StrategiesOnline Learning Online Learning
BUS230145.0Business Computer ApplicationsOnline Learning Online Learning
ACC502218.0Accpac Sage 300 ERP General LedgerBlank Icon Online Learning
ACC502336.0Accpac Sage 300 ERP Accounts Receivable and PayrollBlank Icon Online Learning
ACC502418.0Accpac Sage 300 ERP Accounts PayableBlank Icon Online Learning
CAL000148.0Building and Maintaining Customer RelationshipsBlank Icon Online Learning
Elective: choose 2
ACC220160.0Financial Accounting IOnline Learning Online Learning On Campus
OFF510256.0Office Technology and ProceduresOnline Learning Online Learning Blank Icon
BUS230245.0Information Technology and the Business StudentOnline Learning Online Learning Blank Icon


ENL5012 Business Writing Strategies

Effective and practical writing skills are important for successful communication in business. Students develop practical writing skills using basic word processing technology. They learn how to compose business correspondence including emails, memoranda, letters, and reports, with a focus on routine and persuasive messages. A review of basic grammar is also included.

BUS2301 Business Computer Applications

Students learn a variety of business software applications. They produce assignments using Microsoft Office 2013 for PC. Blackboard and other computer-based training products are tools used to support and enrich the learning experience. It is strongly recommended that students use a PC (not a Mac).

ACC5022 Accpac Sage 300 ERP General Ledger

Students are introduced to SAGE ACCPAC. Focus is on the creation of a company and a chart of accounts, entering transactions and producing financial reports.

ACC5023 Accpac Sage 300 ERP Accounts Receivable and Payroll

Ledger setup, adding customer accounts, daily transaction processing, reports and periodic processing using SAGE ACCPAC are covered. Students learn to prepare payroll data and process payroll transactions.

Pre-requisites: ACC5022

Co-requisites: ACC5024

ACC5024 Accpac Sage 300 ERP Accounts Payable

Ledger setup, adding vendor accounts, daily transaction processing, reports and periodic processing using SAGE ACCPAC are covered.

Pre-requisites: ACC5022

Co-requisites: ACC5023

CAL0001 Building and Maintaining Customer Relationships

Students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourages customers to return.

ACC2201 Financial Accounting I

Accounting is referred to as the backbone of the business world; the ability of a business to analyze and monitor its financial transactions is critical to its success. Accounting involves capturing, measuring and analyzing business transactions and reporting that information to interested parties. Focus is on the fundamentals of the accounting process including topics, such as creating financial statements, measuring and capturing financial transactions through a variety of journal entries, accounting for inventory in merchandising operations and accounting for cash and the need for internal controls. Through a combination of practical exercises and computerized lab assignments, students are given the tools to learn fundamental accounting concepts.

OFF5102 Office Technology and Procedures

Students acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and reporting and email messages, managing time and stress, telecommunications, office reception and customer service, planning meetings and travel arrangements, handling the office mail and records management.

BUS2302 Information Technology and the Business Student

Rapid changes in Information Technology (IT) affect all Business students, in their personal and professional life. Students understand the most relevant technologies, explore consequences of implementation, both positive and negative and plan to maximize benefits while minimizing problems. Students review computer history, examine current information technology and explore future trends. They then apply this knowledge to identifying and exploring the many issues (both benefits and risks) raised by the use of IT, such as data security, environmental impact, effects on health and quality of life, computer crime, personal privacy, changing business models and globalization.