Leading an Engaged and Diverse Workforce (Certificate)

Develop your ability to attract, manage and develop talent in today’s workplace.

Fulfill your role as an experienced manager to onboard new recruits; to keep your employees engaged and productive; to measure and manage performance; to provide effective feedback; and to identify and develop your high potential employees. This program will develop your leadership skills, diversity competencies, and talent management capabilities.

How You Will Benefit
This program uses skill-building technologies that promote an inclusive workplace for improved employee retention. Over the course of this program, you will learn to:

  1. Develop your skills to coach, mentor and communicate effectively with employees.
  2. Outline strategies to integrate new employees effectively into your organization.
  3. Build stronger teams.
  4. Develop and implement strategies to prevent and resolve conflicts.
  5. Learn to identify high potential employees and deliver effective performance appraisals.

This program uses a hybrid learning approach that combines in-class, online and independent learning activities. Courses require students to spend time on pre-course learning and after-class learning activities that are required for completion of assignments and review of online course components.  Each course is scheduled with one week in the classroom followed by one week of independent study. Each course contains an assessment component allowing you to test your knowledge level as you proceed through the program.



During this course, you will cover such topics as:

  1. The answer to the question “What is diversity?” and cultural dimensions as the basis for valuing diversity.
  2. How to create an inclusive workplace so that employees can easily integrate into the organization.
  3. Employment equity and strategies for valuing the diversity of your employees in order to maximize their effectiveness. You will define diversity from a number of perspectives such as race, gender, and religion and how such differences can separate us from others.


In this course, participants explore inclusive talent management in relation to productivity and employee retention. Recruitment and retention of diverse employees involves all stakeholders, but the focus here is on the manager’s role.

The importance of one’s own culture and practices is examined to ensure the effective integration of new employees. Here there is a focus on two elements of performance management in the workplace—engagement and performance appraisal.

Finally, participants reflect on independent /interdependent cultural orientation, and the potential for overlooking employee talent when there is a difference in cultural orientation.

Communication is an on-going, collaborative process. In this course, participants learn how to maintain open communication channels with a diverse employee group.

During this course, you will cover such topics as:

  1. Non-verbal communication and communication patterns across cultures.
  2. Employee engagement and its importance to engagement, productivity, and retention.
  3. Your role as a manager in employee engagement.
  4. Measures and drivers of engagement.
  5. The manager-employee relationship of trust and engagement.
  6. Your own cultural dimensions and communication style.
  7. Practice culturally sensitive approaches to building engagement.
  8. Unintended bias in communication channels.
  9. Approaches for managing and resolving conflict.

Participants reflect on the readiness of their organizations to embark on and strengthen their diversity leadership practices and how and what they should be able to do as individual managers/supervisors to foster an inclusive workplace.

During this course, you will cover such topics as:

  1. Leadership roles and styles.
  2. Identifying core workplace values.
  3. Criteria for high-potential employees.
  4. Barriers manager face in identifying high-potential employees.
  5. Developing your high potential employees.
  6. Strategies for developing high potential employees.
  7. Mentoring in a diverse workplace.
  8. Overcoming barriers to identification and development of high potential employees.
  9. Becoming a change agent.

Attend This Program If

  • You are a front-line or middle manager or are responsible for recruiting or hiring and want to fulfill your role as an experienced manager.
  • Your organization wants to leverage diversity and inclusion management.
  • You are a human resource professional wishing to build your knowledge in talent management.

Download the complete course descriptions or register now.