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Client Service Survey - Confidential Form

Thank you for taking a few moments to complete this survey. Your responses are valuable in assisting us to assess our service to our clients and in helping us to plan future service initiatives. You will remain anonymous.  Item # 5, (bottom of form), must be completed if you want to be identified and/or to be contacted.  Submitted forms are received directly by the Manager responsible for Financial Aid at the Woodroffe and Perth Campuses. 
 

1.  Select a category from the following: Praise     Problem      Suggestion

     Please enter your comments, about the category selected, in the space below:
    

2.  Which of our services do you want to comment on?  Check relevant boxes.
     In-Person    Telephone    E-mail    Service Window   Website
     Office Hours  Publications  Information Sessions  Other (state titles)

      Please enter your choice(s) for 'Other', and any comments or suggestions below:
     

3.  What other services would you like Financial Aid to provide?  Check boxes.
     More Publications     OSAP Workshops    Budgeting Sessions    Other

     Please enter your choice(s) for 'Other', and any comments or suggestions below:
    

4.   Are you aware of the following services currently offered by Financial Aid?

a)  Student Bursary Program Yes  No
b)  Financial Aid Cash Advance Yes No
c)  Budget Counselling Yes No
d)  Officer on Call each day to assist with OSAP concerns? Yes No
e)  Online fee deferment Yes No
f)   Online bursary application Yes No
g)  Exit Interview for OSAP students Yes No
  

5.   Complete the following only if you want us to contact you. Please check box.
       Please contact me as soon as possible at:

Name     
E-mail      
Tel. #     
FAX. #

When you have completed the survey use the 'Submit'  button below to forward  your responses. 
Thank you.  We appreciate that you have taken time to respond.