In the newly ratified Support Staff Collective Agreement (Sept 1/05 to Aug 31/08), significant changes were made to Call-Back and On-Call Language. 

On-Call Pay

Under the new Article 6.5, "On-Call" refers to time periods during which an employee must be available and able to respond, within a reasonable time, to resolve a problem either by returning to the workplace or off-site (if applicable).  On-Call applies to the time periods that are not regular working hours, overtime, stand-by, or call-back.

Where an employee is assigned to be on-call, he/she shall receive one dollar ($1.00) per hour for all hours that he/she is required to be on-call.  No employee shall be required to be on-call or be assigned on-call duty unless authorized in writing by the immediate supervisor.  No employee shall be required to be on-call for more than 128 hours per month, however, an employee shall not be prevented from voluntarily exceeding this maximum.

An employee assigned to be on-call is not required to stay at home, but they must make sure that they can be contacted and are able to start work within a reasonable time.  A return to the workplace may not be necessary in all circumstances.  In the event that the employee does return to the workplace, Call Back provisions (Article 6.4) shall apply.  In the event that the employee was not able work, due to illness other other circumstances, they shall not be paid for the on-call period or part thereof.

Qualified employees in the workgroup shall be selected first on a volunteer basis, in order of seniority, on a rotational basis.  Where there are insufficient volunteers, assignment shall be made by reverse order of seniority. 

Call-Back Pay

Where an employee has completed his or her regularly scheduled hours of work and is subsequently called back to duty before the commencement of his or her next regularly scheduled shift, the following provisions shall apply:

• When an employee is recalled and required to return to the workplace, they will receive payment for all hours worked at the applicable overtime rate, with a minimum guarantee of four (4) hours at a time-and-one-half. 

• When an employee is recalled and not required to physically return to the workplace, the applicable overtime rate shall be paid with a minimum guarantee of two (2) hours. 

Employees cannot overlap call-back claims, and call-back claims cannot extend into regularly
scheduled hours of work.

For further information on call back pay, please call (613) 727-4723, ext. 7660 or email 7660@algonquincollege.com.

Please don't hesitate to contact us if you have any questions or Feedback.

Click here for a complete listing of Human Resources Contact Information.