An Outage is when a service or system is completely or partially unavailable for a time. It may be a planned outage for maintenance or and unforeseen incident resulting from a component failure or other unforeseen cause.
Outage Support
The Outage Communication system, or CAOS, is displayed on the Algonquin College ITS website. Here students, faculty, and staff can easily identify Unplanned, Emergency, and Planned outages. Users can view the outage communications by clicking on the link to them. Here the user can view information about the outage and when the system should be back online.
Users can view the outage communications by clicking on the link to them. It shows information about the outage and when the system should be back online.
CAOS is used by the College to identify systems affected by outages planned or otherwise via the Algonquin College website. All ranges of impact are displayed across three categories including: Planned outages, unplanned outages, emergency outages.
Planned Outages
System upgrades and patching
New features and functionality implementation
Unplanned Outages
Service availability
Network connectivity issues
Student/faculty system outages (blackboard, webmail etc...)
Telephony issues
Emergency Outages
Unexpected outages to fix critical functionality issues with College systems
