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Location: Woodroffe
room C316
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(613) 727-4723 Ext. 5555

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Enter your own Workorders


Location: Pembroke
room 332
mon-fri
8am - 5pm
(613) 735-4700 Ext. 5555

5555@algonquincollege.com
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ITS Feedback Survey

Information Technology Services is continually seeking to improve the quality of services offered to staff and students. Please take a few moments to add any comments you wish regarding our service level. All constructive positive or negative comments are welcome.

Complete the questions that are important to you. Your feedback is very important to us.

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How would your rate the manner in which you are greeted and assisted by ITS?
Note: Good client service means making the client feel welcome and effectively helping them succeed.
 
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Do you feel you were served in a timely manner?
Note: Either at the help desk, by a technician, during a phone call, etc.
 
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Did you find the process and options of getting help from ITS appropriate? Is it clear to you how you can get help?
Note: For more information on getting help see the left margin, click "About ITS Department", then choose "Workorders".
 
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Did you try to use the ITS web site for assistance?           Yes       No

If so, how was the experience?
Note: A web site can be a powerful support tool.
 
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Did you feel that ITS kept in touch with you through the support process?
 
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How would you rate the level of knowledge of the people you dealt with?
 
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Do you feel that you could benefit from a bit more training in the area that you had trouble?
Note: It is important that you, the user, is empowered to use the technology
 
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Are system changes communicated adequately?
Note: We currently publish changes through email, the ITS web site, Face book, twitter and MyAlgonquin
 
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Did you know that you can submit and check your own work orders online?
Note: On the left margin see "self Help" and click on "enter you own Workorders"
 
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What could ITS do to serve you better? How can we meet or exceed your requirements?
Note: The world we support changes weekly and we need to know how your needs are changing.

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Would you like to be contacted by a member of ITS Management?
 

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