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(613) 727-4723 Ext.5555
Hours:
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Email: 5555@algonquincollege.com
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Daily Report - Calls Placed and Received By 5555  (April 2006)
Overview 
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
  • Calls Placed: The number of outgoing calls placed by the Help Desk
  • Calls Answered: The number of incoming calls answered by the Help Desk
  • Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
  • Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (April)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
16
7
9
100%
2
38
32
6
88%
3
171
147
24
75%
4
141
128
13
88%
5
147
133
14
83%
6
132
119
13
84%
7
110
91
19
82%
8
15
13
2
85%
9
23
19
4
95%
10
154
145
9
92%
11
89
84
5
93%
12
160
139
21
83%
13
107
97
10
89%
14
n / a
n / a
n / a
n / a
15
15
10
5
100%
16
14
13
1
100%
17
152
122
30
79%
18
119
97
22
94%
19
105
96
9
89%
20
100
92
8
91%
21
82
77
5
92%
22
22
14
8
93%
23
12
10
2
100%
24
116
109
7
92%
25
147
127
20
89%
26
341
261
80
86%
27
189
165
24
86%
28
129
118
11
96%
29
16
14
2
71%
30
11
10
1
100%