Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (April 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
Back to Archives

Date (April)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	20	15	5	87%
2	139	129	10	93%
3	118	101	17	86%
4	108	93	15	89%
5	97	91	6	90%
6	** CLOSED **
7	14	13	1	100%
8	12	12	0	92%
9	124	117	7	94%
10	95	86	9	97%
11	100	89	11	90%
12	130	117	13	84%
13	97	74	23	65%
14	15	13	2	100%
15	11	11	0	91%
16	133	100	33	58%
17	125	101	24	79%
18	108	95	13	77%
19	121	101	20	75%
20	109	97	12	82%
21	39	32	7	91%
22	20	17	3	100%
23	129	105	24	77%
24	136	106	30	81%
25	116	98	18	79%
26	69	57	12	95%
27	126	97	29	47%
28	68	61	7	90%
29	119	84	35	82%
30	223	186	37	72%