Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (August 2006)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (August)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	112	87	25	70%
2	90	76	14	92%
3	57	51	6	90%
4	129	123	6	86%
5	6	3	3	100%
6	21	18	3	83%
7	** CLOSED **
8	165	153	12	88%
9	134	124	10	81%
10	107	103	4	92%
11	73	71	2	92%
12	16	11	5	100%
13	19	18	1	89%
14	207	174	33	57%
15	192	165	27	72%
16	180	147	33	74%
17	114	104	10	86%
18	115	103	12	83%
19	26	24	2	79%
20	31	26	5	88%
21	243	204	39	64%
22	250	222	28	71%
23	212	191	21	76%
24	223	204	19	93%
25	242	216	26	76%
26	143	112	31	49%
27	169	116	53	41%
28	488	448	40	69%
29	351	318	33	75%
30	310	281	29	84%
31	251	230	21	85%