Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (August 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (August)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	89	65	24	97%
2	76	63	13	92%
3	130	109	21	69%
4	College Closed - Power Shut Down
5	College Closed - Power Shut Down
6	Civic Holiday
7	212	182	30	55%
8	143	129	14	81%
9	102	89	13	78%
10	89	81	8	89%
11	28	15	13	93%
12	23	6	17	83%
13	231	210	21	72%
14	179	163	16	74%
15	150	139	11	87%
16	128	114	14	87%
17	129	112	17	84%
18	19	17	2	100%
19	15	12	3	83%
20	192	154	38	62%
21	164	148	16	87%
22	166	123	43	75%
23	126	107	19	72%
24	129	104	24	73%
25	31	28	3	100%
26	14	12	2	100%
27	212	167	45	64%
28	237	198	39	71%
29	253	209	44	48%
30	255	206	49	72%
31	265	241	24	70%