Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (December 2006)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (December)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	91	87	4	86%
2	29	28	1	86%
3	18	16	2	100%
4	146	123	23	75%
5	139	113	26	88%
6	119	107	12	84%
7	104	94	10	94%
8	169	148	21	68%
9	40	37	3	89%
10	24	21	3	86%
11	137	128	9	81%
12	125	110	15	85%
13	123	111	12	84%
14	107	93	14	81%
15	98	84	14	83%
16	27	3	24	100%
17	13	11	2	91%
18	133	118	15	86%
19	145	133	14	85%
20	144	129	15	83%
21	121	109	12	82%
22	Closed for Holidays
23	Closed for Holidays
24	Closed for Holidays
25	Closed for Holidays
26	Closed for Holidays
27	Closed for Holidays
28	Closed for Holidays
29	Closed for Holidays
30	Closed for Holidays
31	Closed for Holidays