Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (February 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (February)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	92	70	22	73%
2	104	76	28	63%
3	20	15	5	87%
4	9	8	1	100%
5	144	122	22	76%
6	123	99	24	84%
7	95	83	12	83%
8	146	124	22	83%
9	92	88	4	83%
10	16	14	2	93%
11	24	21	3	81%
12	126	112	14	78%
13	130	104	26	70%
14	143	123	20	92%
15	132	108	24	72%
16	108	98	10	83%
17	9	3	6	67%
18	9	5	4	80%
19	136	119	17	71%
20	164	113	51	71%
21	123	86	37	49%
22	132	99	33	61%
23	98	86	12	83%
24	10	10	0	100%
25	12	11	1	100%
26	109	72	37	56%
27	95	77	18	71%
28	104	69	35	61%