Information Technology Services - algonquinstudents.com
ITS Home Page
F.A.Q.'s
Site Map
Quick Links
Pembroke Campus
Perth Campus
Ancillary Services
Registrar's Office
Physical Resources
Finance
ITS Home
Reports
Main
Daily Phone Reports
Weekly Phone Reports
Monthly Comparison
Daily Work Orders
Generated
Time to Resolve
Work Orders
BlackBoard Web Statistics
Archived Reports
(613) 727-4723 Ext.5555
Hours:
7 days a week
7:30 am to 10:00 pm
Email:
5555@algonquincollege.com
Location:
Woodroffe C316
Daily Report - Calls Placed and Received By 5555 (February 2008)
Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
Calls Placed: The number of outgoing calls placed by the Help Desk
Calls Answered: The number of incoming calls answered by the Help Desk
Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
Date
(February)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
115
94
21
74%
2
15
14
1
100%
3
7
5
2
100%
4
164
142
22
81%
5
139
113
26
71%
6
105
82
23
80%
7
97
85
12
85%
8
116
96
20
76%
9
12
12
0
75%
10
19
16
3
94%
11
132
113
19
81%
12
114
104
10
80%
13
108
92
16
79%
14
96
85
11
89%
15
69
60
9
75%
16
11
9
2
100%
17
11
7
4
100%
18
CLOSED FOR FAMILY DAY
19
135
114
21
84%
20
143
124
19
69%
21
131
110
21
70%
22
126
97
29
82%
23
11
9
2
100%
24
14
9
5
100%
25
109
91
18
68%
26
122
79
43
67%
27
133
117
16
72%
28
125
110
15
72%
29
110
91
19
80%
TOTALS
2489
2080
409
82%
