Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (January 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (January)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	Closed	Closed	Closed	Closed
2	386	291	95	33%
3	249	211	38	74%
4	216	198	18	78%
5	216	184	32	67%
6	38	31	7	65%
7	36	32	4	69%
8	243	184	59	63%
9	199	154	45	57%
10	163	138	25	62%
11	168	137	31	63%
12	204	150	54	43%
13	18	17	1	94%
14	48	40	8	85%
15	152	115	37	52%
16	172	144	28	69%
17	158	136	22	71%
18	152	132	20	77%
19	166	139	27	62%
20	26	23	3	87%
21	16	14	2	79%
22	159	144	15	69%
23	111	103	8	81%
24	138	120	18	79%
25	120	110	10	85%
26	114	89	25	71%
27	22	20	2	90%
28	19	18	1	83%
29	129	108	21	82%
30	135	110	25	65%
31	126	108	18	70%