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Telephone Service
(613) 727-4723 Ext.5555
Hours:
7 days a week
7:30 am to 10:00 pm

Email: 5555@algonquincollege.com
Location:
Woodroffe C316
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Daily Report - Calls Placed and Received By 5555  (January 2008)
Overview 
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
  • Calls Placed: The number of outgoing calls placed by the Help Desk
  • Calls Answered: The number of incoming calls answered by the Help Desk
  • Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
  • Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
Date
(January)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
Closed - New Years Day
2
201
159
42
77%
3
153
139
14
91%
4
142
133
9
77%
5
34
34
0
97%
6
67
55
12
82%
7
227
207
20
86%
8
240
209
31
69%
9
229
202
27
72%
10
205
164
41
69%
11
169
139
30
70%
12
26
21
5
90%
13
27
25
2
92%
14
206
185
21
81%
15
223
158
65
43%
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31