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Telephone Service
(613) 727-4723 Ext.5555
Hours:
7 days a week
7:30 am to 10:00 pm

Email: 5555@algonquincollege.com
Location:
Woodroffe C316
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Daily Report - Calls Placed and Received By 5555  (July 2007)
Overview 
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
  • Calls Placed: The number of outgoing calls placed by the Help Desk
  • Calls Answered: The number of incoming calls answered by the Help Desk
  • Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
  • Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date
(July)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
4
0
4
0%
2
Canada Day
3
137
113
24
67%
4
81
73
8
81%
5
101
83
18
75%
6
75
72
3
97%
7
14
14
0
100%
8
13
11
2
91%
9
121
106
15
86%
10
94
85
9
89%
11
120
107
13
86%
12
94
88
6
92%
13
81
75
6
87%
14
34
27
7
93%
15
29
25
4
64%
16
132
111
21
86%
17
72
70
2
90%
18
67
60
7
97%
19
72
63
9
97%
20
65
62
3
90%
21
15
10
5
100%
22
8
7
1
86%
23
98
88
10
94%
24
70
64
6
95%
25
74
63
11
81%
26
104
76
28
80%
27
70
60
10
90%
28
10
7
3
100%
29
12
10
2
100%
30
81
75
6
87%
31
92
83
9
92%