AlgonquinCollegeLogo Information Technology Services - algonquinstudents.com
ITS Home
Reports
Main
Daily Phone Reports
Weekly Phone Reports
Monthly Comparison
Daily Work Orders
Generated
Time to Resolve
Work Orders
BlackBoard Web Statistics
Archived Reports
Telephone Service
(613) 727-4723 Ext.5555
Hours:
7 days a week
7:30 am to 10:00 pm

Email: 5555@algonquincollege.com
Location:
Woodroffe C316
bottomLeftMenu
Daily Report - Calls Placed and Received By 5555  (June 2006)
Overview 
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
  • Calls Placed: The number of outgoing calls placed by the Help Desk
  • Calls Answered: The number of incoming calls answered by the Help Desk
  • Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
  • Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
Back to Archives
Date
(June)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
88
80
8
84%
2
68
61
7
92%
3
14
14
0
100%
4
11
8
3
88%
5
133
116
17
87%
6
104
99
5
90%
7
120
109
11
89%
8
143
136
7
82%
9
86
77
9
81%
10
16
15
1
80%
11
14
13
1
100%
12
156
133
23
76%
13
115
105
10
96%
14
128
119
9
91%
15
127
117
10
89%
16
61
61
0
100%
17
12
11
1
82%
18
13
13
0
85%
19
215
199
16
92%
20
117
105
12
96%
21
93
87
6
87%
22
113
97
16
95%
23
75
69
6
88%
24
12
7
5
100%
25
9
9
0
100%
26
96
88
8
90%
27
110
102
8
84%
28
107
95
12
86%
29
100
92
8
98%
30
82
72
10
89%