Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (June 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (June)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	102	83	19	78%
2	23	13	10	85%
3	25	13	12	92%
4	145	128	17	84%
5	113	100	13	77%
6	111	94	17	85%
7	143	116	27	66%
8	71	51	20	75%
9	10	9	1	100%
10	6	5	1	80%
11	100	91	9	88%
12	106	93	13	76%
13	121	105	16	71%
14	112	105	7	90%
15	107	97	10	90%
16	7	6	1	100%
17	9	9	0	100%
18	162	139	23	72%
19	123	106	17	61%
20	164	113	51	71%
21	81	74	7	84%
22	72	62	10	77%
23	11	11	0	91%
24	7	6	1	100%
25	82	65	17	75%
26	91	74	17	72%
27	69	60	9	85%
28	166	130	36	77%
29	58	51	7	90%
30	8	7	1	100%