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Telephone Service
(613) 727-4723 Ext.5555
Hours:
7 days a week
7:30 am to 10:00 pm

Email: 5555@algonquincollege.com
Location:
Woodroffe C316
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Daily Report - Calls Placed and Received By 5555  (March 2006)
Overview 
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
  • Calls Placed: The number of outgoing calls placed by the Help Desk
  • Calls Answered: The number of incoming calls answered by the Help Desk
  • Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
  • Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date
(March)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
168
145
23
82%
2
113
96
17
89%
3
128
104
24
82%
4
16
15
1
100%
5
26
16
10
81%
6
163
106
57
67%
7
103
102
1
96%
8
99
88
11
95%
9
121
117
4
99%
10
75
72
3
100%
11
11
10
1
70%
12
21
17
4
88%
13
77
68
9
97%
14
70
70
0
100%
15
60
56
4
100%
16
52
49
3
98%
17
41
40
1
88%
18
13
7
6
100%
19
11
11
0
82%
20
84
72
12
83%
21
77
75
2
95%
22
73
72
1
96%
23
69
68
1
100%
24
39
38
1
95%
25
35
29
6
86%
26
22
7
15
71%
27
176
157
19
86%
28
143
129
14
83%
29
122
116
6
95%
30
107
93
14
90%
31
114
102
12
86%