Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (May 2006)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (May)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	154	142	12	90%
2	140	136	4	99%
3	114	105	9	81%
4	104	96	8	92%
5	104	96	8	93%
6	41	38	3	84%
7	22	20	2	95%
8	139	132	7	92%
9	130	127	3	91%
10	95	89	6	92%
11	133	117	16	91%
12	83	76	7	82%
13	22	19	3	100%
14	13	11	2	82%
15	113	108	5	98%
16	132	122	10	86%
17	110	103	7	94%
18	94	72	22	82%
19	79	76	3	91%
20	51	44	7	86%
21	14	14	0	93%
22	Victoria Day
23	101	99	2	94%
24	97	92	5	95%
25	58	51	7	96%
26	95	82	13	80%
27	13	13	0	100%
28	9	8	1	100%
29	101	96	5	96%
30	80	78	2	86%
31	91	79	12	87%