Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (May 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (May)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	123	105	18	70%
2	97	87	10	89%
3	116	107	9	87%
4	120	107	13	75%
5	20	18	2	89%
6	18	18	0	83%
7	144	121	23	83%
8	205	167	38	66%
9	139	124	15	91%
10	163	134	29	81%
11	106	92	14	86%
12	17	16	1	88%
13	14	14	0	79%
14	120	113	7	95%
15	87	80	7	94%
16	97	90	7	84%
17	74	65	9	98%
18	82	79	3	85%
19	18	16	2	100%
20	9	7	2	100%
21	Victoria Day
22	127	104	23	72%
23	67	60	7	88%
24	87	70	17	74%
25	60	55	5	89%
26	19	15	4	80%
27	18	16	2	100%
28	101	91	10	91%
29	103	96	7	92%
30	63	59	4	95%
31	87	80	7	91%