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Telephone Service
(613) 727-4723 Ext.5555
Hours:
7 days a week
7:30 am to 10:00 pm

Email: 5555@algonquincollege.com
Location:
Woodroffe C316
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Daily Report - Calls Placed and Received By 5555  (November 2006)
Overview 
This table shows the call volume for each day of the current month. The Call volume is broken down into several details:
  • Calls Placed: The number of outgoing calls placed by the Help Desk
  • Calls Answered: The number of incoming calls answered by the Help Desk
  • Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
  • Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date
(Nov)
Calls Placed
Calls Answered
Calls Abandoned
Calls Answered Within 40 Seconds (%)
1
171
144
27
88%
2
136
121
15
79%
3
91
81
10
93%
4
16
16
0
88%
5
17
11
6
91%
6
136
121
15
84%
7
111
95
16
91%
8
151
112
39
72%
9
141
116
25
71%
10
87
80
7
89%
11
14
11
3
100%
12
12
10
2
80%
13
149
127
22
78%
14
157
132
25
71%
15
130
117
13
82%
16
131
117
14
73%
17
90
79
11
95%
18
77
71
6
93%
19
11
7
4
100%
20
111
102
9
84%
21
95
89
6
93%
22
125
113
12
81%
23
118
106
12
92%
24
92
83
9
95%
25
10
9
1
78%
26
13
11
2
91%
27
102
92
10
83%
28
105
94
11
87%
29
92
83
9
84%
30
96
88
8
93%