Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (November 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (Nov)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	104	88	16	83%
2	119	85	34	47%
3	36	29	7	79%
4	26	18	8	94%
5	126	104	21	67%
6	108	92	16	78%
7	111	91	20	79%
8	122	107	15	79%
9	132	104	28	64%
10	23	20	3	80%
11	20	19	1	95%
12	133	113	20	66%
13	122	110	12	93%
14	181	127	53	47%
15	132	107	25	69%
16	93	80	13	78%
17	13	12	1	92%
18	8	8	0	88%
19	104	87	17	71%
20	118	100	18	77%
21	118	97	21	64%
22	97	70	27	69%
23	105	83	22	83%
24	17	13	4	92%
25	9	9	0	100%
26	105	91	14	82%
27	118	86	32	62%
28	108	81	27	75%
29	133	98	35	71%
30	91	83	8	76%