Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (October 2006)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (Oct)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	75	50	25	76%
2	164	144	20	67%
3	150	133	17	88%
4	129	122	7	87%
5	167	133	34	72%
6	246	186	60	84%
7	31	23	8	96%
8	25	20	5	90%
9	Thanksgiving
10	392	265	127	72%
11	165	121	44	68%
12	140	124	16	78%
13	139	124	15	77%
14	28	26	2	92%
15	23	13	10	100%
16	129	110	19	83%
17	133	115	18	83%
18	125	116	9	81%
19	116	107	9	78%
20	136	112	24	79%
21	19	15	4	100%
22	20	18	2	72%
23	180	151	29	80%
24	155	123	32	70%
25	148	132	16	69%
26	134	116	18	78%
27	106	93	13	83%
28	11	10	1	100%
29	23	17	6	88%
30	132	124	8	90%
31	112	98	14	92%