Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (October 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (Oct)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	181	149	32	69%
2	198	155	43	57%
3	175	150	25	76%
4	172	150	22	71%
5	129	105	24	74%
6	15	13	2	100%
7	11	5	6	100%
8	Thanksgiving Day
9	237	175	62	71%
10	236	180	56	71%
11	182	150	32	71%
12	138	124	14	70%
13	27	22	5	95%
14	23	18	5	94%
15	191	153	38	71%
16	150	118	32	81%
17	130	109	21	72%
18	109	95	14	74%
19	107	96	11	91%
20	22	18	4	89%
21	14	10	4	90%
22	177	156	21	74%
23	126	105	21	71%
24	137	114	23	66%
25	158	130	28	73%
26	114	92	22	65%
27	20	18	2	83%
28	11	8	3	100%
29	150	126	24	84%
30	138	118	20	86%
31	122	101	21	83%