Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (September 2006)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (Sep)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	207	178	29	88%
2	34	29	5	79%
3	25	20	5	85%
4	Labour Day
5	294	279	15	78%
6	291	257	34	79%
7	243	213	30	80%
8	200	179	21	72%
9	46	37	8	89%
10	47	33	14	79%
11	276	249	27	82%
12	223	203	21	79%
13	261	233	28	77%
14	237	193	44	62%
15	158	148	10	81%
16	30	27	3	93%
17	41	35	6	91%
18	231	180	51	75%
19	236	205	31	83%
20	206	172	34	72%
21	152	133	19	75%
22	131	115	16	83%
23	23	23	0	91%
24	32	27	5	81%
25	190	151	39	80%
26	142	118	24	75%
27	130	116	14	81%
28	155	138	17	87%
29	170	137	33	74%
30	24	24	0	88%