Algonquin College - Information Technology Services

Daily Report - Calls Placed and Received By 5555 (September 2007)

Overview
This table shows the call volume for each day of the current month. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue
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Date (Sep)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
1	134	119	15	61%
2	176	161	15	78%
3	Labour Day
4	652	478	174	28%
5	490	329	161	29%
6	481	388	91	44%
7	293	252	41	51%
8	96	77	19	70%
9	106	100	6	77%
10	453	361	92	42%
11	391	304	87	45%
12	394	307	87	32%
13	309	252	57	58%
14	247	217	30	62%
15	68	61	7	89%
16	41	30	11	87%
17	262	203	59	69%
18	291	241	50	54%
19	219	189	30	68%
20	173	158	15	70%
21	198	157	41	66%
22	48	43	5	79%
23	31	27	4	89%
24	235	170	65	55%
25	194	166	28	62%
26	230	199	31	69%
27	235	207	28	67%
28	202	161	41	58%
29	24	20	4	80%
30	21	17	4	94%