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(613) 727-4723 Ext.5555 Hours: 7 days a week 7:30 am to 10:00 pm Email: 5555@algonquincollege.com Location: Woodroffe C316

Weekly Report 2006 - Calls Received By 5555

Overview  This table shows the call volume for each week of the current year. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue Back to Archives Week of (2006) Calls Placed Calls Answered Calls Abandoned Calls Answered Within 40 Seconds (%) Feb 26 to Mar 4 837 715 113 85% Mar 5 to Mar 1 625 530 87 90% Mar 12 to Mar 1 334 307 27 97% Mar 19 to Mar 25 388 365 23 93% Mar 26 to Apr 1 700 611 89 91% Apr 2 to Apr 8 754 663 91 83% Apr 9 to Apr 15 548 494 54 90% Apr 16 to Apr 22 594 511 83 89% Apr 13 to Apr 29 950 804 146 89% Apr 30 to May 6 668 623 45 91% May 7 to May 13 624 580 44 90% May 14 to May 20 592 536 56 90% May 21 to May 27 378 351 27 91% May 28 to Jun 3 451 416 35 90% Jun 4 to Jun 10 613 560 53 86% Jun 11 to Jun 17 613 559 54 89% Jun 18 to Jun 24 638 577 61 92% Jun 25 to Jul 1 504 458 46 90% Jul 2 to Jul 8 412 392 20 94% Jul 9 to Jul 15 452 429 23 93% Jul 16 to Jul 22 422 374 48 87% Jul 23 to Jul 29 420 388 32 91% Jul 30 to Aug 5 502 439 63 84% Aug 6 to Aug 12 516 480 36 88% Aug 13 to Aug 19 853 735 118 73% Aug 20 to Aug 26 1344 1175 169 74% Aug 27 to Sep 2 1810 1600 210 76% Sep 3 to Sep 9 1099 986 113 78% Sep 10 to Sep 16 1232 1085 147 77% Sep 17 to Sep 23 1020 863 157 79% Sep 24 to Sep 30 843 711 132 80% Oct 1 to Oct 7 962 791 171 80% Oct 8 to Oct 14 889 680 209 75% Oct 15 to Oct 21 681 588 93 82% Oct 22 to Oct 28 754 643 111 76% Oct 29 to Nov 4 681 601 80 88% Nov 5 to Nov 11 657 546 111 81% Nov 12 to Nov 18 746 653 93 80% Nov 19 to Nov 25 562 509 53 89% Nov 26 to Dec 2 528 483 45 87% Dec 3 to Dec 9 735 638 97 85% Dec 10 to Dec 16 641 550 91 86% Dec 17 to Dec 23 556 500 58 85% Dec 24 to Dec 31 CLOSED FOR THE 2007 HOLIDAY BREAK

 

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Page last updated on: February 07, 2006 - Copyright © 2005 Algonquin College