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(613) 727-4723 Ext.5555 Hours: 7 days a week 7:30 am to 10:00 pm Email: 5555@algonquincollege.com Location: Woodroffe C316

Weekly Report 2006 - Calls Received By 5555

Overview  This table shows the call volume for each week of the current year. The Call volume is broken down into several details: Calls Placed: The number of outgoing calls placed by the Help Desk Calls Answered: The number of incoming calls answered by the Help Desk Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue Back to Archives Week of (2006) Calls Placed Calls Answered Calls Abandoned Calls Answered Within 40 Seconds (%) Jan 2 to Jan 6 1105 915 190 63% Jan 7 to Jan 13 1031 812 219 64% Jan 14 to Jan 20 874 729 145 72% Jan 21 to Jan 27 680 600 80 79% Jan 28 to Feb 3 605 490 115 73% Feb 4 to Feb 10 625 538 87 86% Feb 11 to Feb 17 672 569 103 78% Feb 18 to Feb 24 672 518 154 74% Feb 25 to Mar 3 498 373 125 74% Mar 4 to Mar 10 541 484 57 88% Mar 11 to Mar 17 644 537 107 77% Mar 18 to Mar 24 523 467 56 86% Mar 24 to Mar 31 575 508 67 82% Apr 1 to Apr 7 496 442 54 91% Apr 8 to Apr 14 573 508 65 89% Apr 15 to Apr 21 646 537 109 79% Apr 22 to Apr 28 664 541 123 81% Apr 29 to May 5 818 694 124 81% May 6 to May 12 792 672 120 83% May 13 to May 19 492 457 35 91% May 20 to May 26 369 311 58 84% May 27 to Jun 2 497 438 59 90% Jun 3 to Jun 9 618 511 107 83% Jun 10 to Jun 16 559 502 57 85% Jun 17 to Jun 23 551 484 67 76% Jun 24 to Jun 30 481 393 88 79% Jul 1 to Jul 7 412 355 57 79% Jul 8 to Jul 14 557 499 58 88% Jul 15 to Jul 21 452 401 51 90% Jul 22 to Jul 28 434 365 69 88% Jul 29 to Aug 4 514 405 109 86% Aug 5 to Aug 11 595 496 99 73% Aug 12 to Aug 18 859 761 98 80% Aug 19 to Aug 25 823 676 146 75% Aug 26 to Sep 01 1371 1152 218 65% Sep 2 to Sep 8 2188 1685 501 43% Sep 9 to Sep 15 1968 1602 366 58% Sep 16 to Sep 22 1232 1021 211 70% Sep 23 to Sep 29 1151 950 201 69% Sep 30 to Oct 6 876 726 150 74% Oct 7 to Oct 13 831 656 175 80% Oct 14 to Oct 20 732 607 125 82% Oct 21 to Oct 27 746 625 121 75% Oct 28 to Nov 3 680 555 125 74% Nov 4 to Nov 10 648 536 111 74% Nov 11 to Nov 17 694 568 125 71% Nov 18 to Nov 24 567 458 109 74% Nov 25 to Dec 1 597 474 123 75% Dec 2to Dec 8 613 509 104 78% Dec 9 to Dec 15 690 608 82 88% Dec 16 to Dec 22 621 469 158 80% Dec 23 to Dec 29 CLOSED FOR THE 2007 HOLIDAY BREAK Dec 30 to Dec 31 CLOSED FOR THE 2007 HOLIDAY BREAK

 

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Page last updated on: February 07, 2006 - Copyright © 2005 Algonquin College