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(613) 727-4723 Ext.5555
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Email: 5555@algonquincollege.com
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Daily Work Orders Generated - Categorized by Call Source  (December2008)
Overview 
This table lists the number of work orders, generated daily, for each of the different contact sources to ITS. There are 6 different sources from which a work order can be generated:
  • Auto Ticket: Ticket generated automaticaly used to update the ITS database with new information
  • Email: Work orders generated from emails to 5555@algonquincollege.com
  • Onsite: Work orders generated internaly by ITS
  • Phone: Work orders generated by incoming and outgoing calls to and from ext. 5555
  • Voicemail: Work orders generated by voicemails left on ext. 5555
  • Walk-In: Work orders generated by clients who walk into the Help Desk for troubleshooting
Date (December)
Auto Ticket
Email
Onsite
Phone
Voicemail
Walk-In
TOTAL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
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26
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27
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28
**** COLLEGE HOLIDAY BREAK ****
29
**** COLLEGE HOLIDAY BREAK ****
30
**** COLLEGE HOLIDAY BREAK ****
31
**** COLLEGE HOLIDAY BREAK ****
TOTAL