Algonquin College - Information Technology Services

Weekly Report - Calls Received By 5555

Overview

This table shows the call volume for each week of the current year. The Call volume is broken down into several details:

Calls Placed: The number of outgoing calls placed by the Help Desk
Calls Answered: The number of incoming calls answered by the Help Desk
Calls Abandoned: The number of calls that disconnected prior to speaking with the Help Desk
Answered withing 40 Seconds (%): Number of incoming calls answered within forty seconds of arriving in the Help Desk queue

Week of (2008)	Calls Placed	Calls Answered	Calls Abandoned	Calls Answered Within 40 Seconds (%)
Jan 2 to Jan 6	597	520	77	85%
Jan 7 to Jan 13	1123	967	156	78%
Jan 14 to Jan 20	951	749	202	71%
Jan 21 to Jan 27	833	729	104	74%
Jan 28 to Feb 3
Feb 4 to Feb 10
Feb 11 to Feb 17
Feb 18 to Feb 24
Feb 25 to Mar 2
Mar 3 to Mar 9
Mar 10 to Mar 16
Mar 17 to Mar 23
Mar 24 to Mar 30
Mar 31 to Apr 6
Apr 7 to Apr 13
Apr 14 to Apr 20
Apr 21 to Apr 27
Apr 28 to May 4
May 5 to May 11
May 12 to May 18
May 19 to May 25
May 26 to Jun 1
Jun 2 to Jun 8
Jun 9 to Jun 15
Jun 16 to Jun 22
Jun 23 to Jun 29
Jun 30 to Jul 6
Jul 7 to Jul 13
Jul 14 to Jul 20
Jul 21 to Jul 27
Jul 28 to Aug 3
Aug 4 to Aug 10
Aug 11 to Aug 17
Aug 18 to Aug 24
Aug 25 to Aug 31
Sep 1 to Sep 7
Sep 8 to Sep 14
Sep 15 to Sep 21
Sep 22 to Sep 28
Sep 29 to Oct 5
Oct 6 to Oct 12
Oct 13 to Oct 19
Oct 20 to Oct 26
Oct 27 to Nov 2
Nov 3 to Nov 9
Nov 10 to Nov 16
Nov 17 to Nov 23
Nov 24 to Nov 30
Dec 1 to Dec 7
Dec 8 to Dec 14
Dec 15 to Dec 21
Dec 22 to Dec 28
Dec 29 to Dec 31