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ACSIS Support FAQ

Q. Why don't I see my recent changes on ACSIS?

A. You may not see changes for 24 hours.
ACSIS is a web interface onto a database called Genesis. This Genesis is used by the Registrar's Office, teachers, departments, financial aid, etc to record and manage student activity. Each night the information is copied from Genesis to ACSIS.

Q. Who gets an ACSIS account?

A. All students and staff even if they don't have a network account.

Q. I can't log onto ACSIS and it asks for my student number but I'm staff.

A. There are at least two forms of ACSIS accounts - student and staff. Each has a different login page.

Students:    http://acsis.algonquincollege.com
Staff:   http://acsis.algonquincollege.com /staff

Q. Why does it reject my birth date/employee number even though I got it right?

A. There are a couple of possible reasons for this:

• You have already logged inpreviously and changed the password from your birthday or employee number to something else. (Even if you don't remember)
• You have caps lock turned on.
• The College has the wrong birthday on file.
• The syntax was wrong 03-mar-1907 (dd-mm-yyyy) It must be done exactly as shown.
• You are using your student or staff NTaccount logon. Make sure you use you student/employee number for your username.

Q. I can't even get the ACSIS login screen to show at my home or my non-College workplace. It gives me some kind of error.

A. Your browser or general area network security settings may be too high. Set your browser settings to default and/or speak to your network administrator about firewall issues.

Or

You are staff and the staff ACSIS page requires you to run VPN.

Q. How do I change my ACSIS password.

A. Enter ACSIS and click on "Change Password" on the left. If you are a student and forget your password, click on Forgot Your Password under the logon box. All people can contact the ITS Helpdesk for assistance.

Q. When do I lose access to my ACSIS account?

A. You keep your ACSIS account forever, even after graduation.

Q. How do I get my username and password in ACSIS?

A. First of all, staff must see their manager for this but student use ACSIS. But students do use ACSIS for this. Click here for more details.

Q. Why is there a secret question?

A. The secret question is used to verify your identity. Either when you use "Forgot your Password" on the main page, or if you call ITS for assistance. It is meant to help and protect you - answer it seriously.

Q. What if I forgot my ACSIS password?

A. Students can click the link "Forgot your Password" and follow the prompts. Both students and staff can contact ITS for assistance. Click here for more detailed assistance