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Getting Help                       

If you need assistance with any aspect of computing technology, labs, systems or accounts, contact the ITS Service Desk.

We’ve included the contact information here and it’s also available on our ITS web pages in the left hand margin.  You can visit our Service Desk in person (Room C316 or 332 in Pembroke), or contact us by phone, voicemail or email.

For Woodroffe Campus

In person: Room C316
Check Hours

By telephone:  (613) 727-4723 Ext. 5555

By email: 5555@algonquincollege.com

Work Orders

How and Why

After hours And Self Service

When ITS is closed you can still get help.

•     New - Enter or review your own work order! - Link - No Waiting!
• You can use these pages for support anytime
• You can also email the Service Desk or leave a voice message and it will be addressed the next day.
• You can use the help feature of the software.
• You can refer to books and manuals or the Web.
• Check the outage announcements at the top of the ITS main page. If the system is down and we know about it then you just need to wait a short while for us to repair it.
• And don't forget...Get the Training. Learn to use the tools through courses.

More help...
  - Check the manual
  - Use the Help feature
  - The Student's Association has many services available including tutoring. Drop by and visit these friendly people. C151 at Woodroffe.
  - Check the Mobile Learning site
  - Browse the ITS support pages for assistance.
  - Visit the appropriate web site for instruction and tutorials
  - Ask your teacher
  - Use Lynda.com tutorials

PDF Files

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