Support - Global

(Click for the support legend)

This page has all support topics and information for staff, students, contractors, visitors. For specific student support or staff and faculty support select the appropriate link.

Getting Help?

Please be aware that some Web based systems require MS Internet Explorer and will not work properly with Netscape, Firefox, Safari or other browsers. Some also require a connection to the college network.

Support Topics

Use the alphabetic selector or just use CTRL-f to do a page search . Also use the search tool on the left margin..
 A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - XYZ

Service Name	System link*	VPN * Required?	Support * Link	FAQ	Comment
	Common/Student/Staff		(Instructions & Info)
A
Acadunix			Common		A Unix teaching server.
ACSIS	Stu - Staff	(Staff Only)	Stu - Staff		Student Information SystemACSIS is an administrative site for staff and students and includes schedules.
AlgStudents			Common		A web server for student use.
AV Loan			Common		Borrow AV equipment
B
Blackboard	BB7 - or - BB9				Blackboard is a teaching tool use by students and staff to communicate and exchange information.
C
Commsuite
Connect From Home			Common		Connect to our network from home
Service Name	System link*	VPN * Required?	Support * Link	FAQ/Sys Info	Comment
	Common/Student/Staff		(Instructions & Info)
D
E
Employment			Common		Information about part time or full time employment with ITS
Events
Email	Link
F
Service Name	System link*	VPN * Required?	Support * Link	FAQ/Sys Info	Comment
	Common/Student/Staff		(Instructions & Info)
G
Genesis.Net	Staff		Stu - Staff		Student database with schedules and other information. Newer web version
Genesis			Stu - Staff		Student database with schedules and other information. Older PC version.
Getting ITS Help			Common		How you get technical help when you need it.
H
I
ITS Glossary	Link				Common Algonquin technical terms
IT Fee			Stu - Staff		The IT Fee is paid by students to cover computer services.
J
Service Name	System link*	VPN * Required?	Support * Link	FAQ/Sys Info	Comment
	Common/Student/Staff		(Instructions & Info)
K
L
Labs			Stu - Staff		All the facts about computer labs.
Listserv			Common		An email distribution tool for clubs or groups
LiveAC	Link				Student email
M
Mobile Computing			Common		Laptops and PDAs
MyAlgonquin	Common		Common		An internal staff information page
MyDesktop	Common		Common		Access college software from anywhere on your own computer.
N
NT Account			Stu - Staff		Your main Algonquin Network account
Network drive
Service Name	System link*	VPN * Required?	Support * Link	FAQ/Sys Info	Comment
	Common/Student/Staff		(Instructions & Info)
O
Online Pay Stub	Staff		Stu - Staff		Staff visit this site for their online pay stub for staff.
OWA	Link				Staff Email
P
Peoplesoft	Staff		Stu - Staff		Algonquin finance and purchasing package
Printing			Stu - Staff		Everything students and staff need to know about printing.
Q
R
Residence			Stu - Staff		Technical support issues for Residence clients.
Service Name	System link*	VPN * Required?	Support * Link	FAQ/Sys Info	Comment
	Common/Student/Staff		(Instructions & Info)
S
Security			Common		Network and College security issues as well as safe computer practice tips.Also virus and spam information
Share
Software			Common		Software locations and offers.
T
Telephones			Stu - Staff		Information about the phone services and how to use them at Algonquin.
Training			Stu - Staff		Improve your ability to use the tools of your trade.
U
V
W
Wireless
XYZ

*System Link - Some systems have a separate logon link for students and staff. Some use a common link. Some do not have a web link and you access it through other means - see the instructions in these cases. In Alphabetical order..

*VPN Required? - If this is checked you must run VPN or you must be at the campus. to make the server connection

*Support Link - Support is offered as student, staff and common