• To forward all calls to another extension:
  • Press the CFwdAll soft key. You will hear two beeps.
    
  • Enter the number to which you want to forward your calls. A flashing arrow will appear next to your phone number on the LCD to indicate that all calls are being forwarded.
    For example, Press CFwdAll, then enter 4000, and now all your calls are forwarded to your voicemail.
• To cancel forward all calls:
  • Press the CFwdAll soft key. You will hear two beeps. The flashing arrow will no longer display next to your phone number on the LCD, indicating that forward all calls is not active.

• NB
  • Log in to the Cisco CallManager IP Phone Configuration utility. http://speeddial.algonquincollege.com/ccmuser
  • Choose Cisco 7960 from the Select a Device to Configure drop-down list box.
  • Click "Forward all calls to a different number" from the list of available configuration options.
  • Enable the check box next to the line you want to forward.
  • Type the number to which you want to forward all incoming calls.
• Note Be sure to enter the number exactly as you would if you were to call that number. For an external number enter 9 first.
  • Click Update.
  • Click Log off to exit the configuration utility.

To cancel forwarding of all calls, follow the same procedure, however clear the check box next to the line being forwarded.

• The steps are:
  • During a call, press the Trnsfer soft key. This places the call on hold.
    
  • Dial the number to which you want to transfer the call.
    
  • When you hear ringing, press Trnsfer again, or when the party answers, announce the call and press Trnsfer. If the party refuses the call, press the Resume soft key to return to the original call.
    
  • Hang up

• While in a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.
  • To place a call on hold, press the Hold soft key.
  • To return to the call, press the Resume soft key. If multiple calls are on hold, use the scroll key to select the desired call before you press Resume.
  • If multiple calls on multiple lines are on hold, press the line button of the line to which you want to switch and use the scroll keys to select the desired call before you press Resume.
    

The Cisco IP Phone 7960 allows you to store or "park" a call at a specified number and then use any other phone in the Cisco CallManager system (for example, a phone in someone else's office or in a conference room) to retrieve the call. Call Park numbers are configured by your system administrator. This capability is only available on the Cisco CallManager version of the phone.

• To request this service contact the Service Desk.
  • During an active call, press the more soft key until you see the Park tab.
  • Press Park. The display shows the number to which the call is parked.
  • Make a note of the Call Park number and then hang up. The call is now parked at that number, allowing you to retrieve it from another phone.

  Note You have a limited amount of time to retrieve the parked call before it disconnects. See your system administrator for more information.

  • To retrieve the parked call, from any phone in the Cisco CallManager system, dial the Call Park number at which the call was parked.