General Voicemail Staff Support                       

**** Note: Students in Residence looking for phone support go here ****

For those on Exchange your CISCO VOIP phone now has a connection with Exchange. Exchange integrates the voicemail messaging system with the email messaging system.  This enables users to retrieve their voicemail from an email client like Outlook 2007, or Blackberry email. Voice mail will be downloaded to the email server and you can listen to it as you would any email sound attachment.

Voicemail password reset site - reset your own voicemail password - IE only. You must do this once after migration because migration will reset your old voicemail password..

Voicemail by Phone

The extension for voicemail is now ext 1400. Then hit * (star) if off-campus.
From there it is basic phone voicemail as you have used all along.

The Voicemail migration happens as part of the Exchange migration.  Once your email is migrated to Exchange, all of your voice messages from that point on will show up in your email as a message with an audio attachement.  Once the message is marked as read in your email client, the Message Waiting Indicator (MWI-the red light)) on your phone will turn off.  Marking the message as "unread" in your email client, causes the Message Waiting Indicator (MWI) on your phone to come back on.

For the voicemail basic support page go here.

Voicemail by Telephone

Voicemail by Browser

Overview: By using an email web client like OWA or OWA Light you can access your phone voicemail as an email attachment.

Step 1:

You can use OWA to access these voicemail/emails. It works like Webmail did but appears very similar to Outlook.

Voicemail by Outlook

Overview: Voice mail will be downloaded to the email server and you can listen to it as you would any sound attachment.

The Viewmail plugin for Outlook adds the ability to create a voicemail from your Outlook client and then email it to someone.  The plug-in installs a MediaMaster applet that allows you to initiate or listen to voicemails from within Outlook.

• Applet Link - Make it easier to play and record your voicemails in outlook.
• Detailed setup Instructions - this document.
• Video - Install Applet - (Flash plugin required)
• Video - Use Applet - (Flash plugin required)

Further Outlook Information
        - Outlook On Exchange
   

Voicemail by Blackberry

Overview: After your email is migrated from JES to Exchange, your Blackberry can be configured to share your Exchange/Outlook email, calendar, contacts, and tasks.  It functions just like an Outlook mail client.  Your College phone voicemails are downloaded as attachments in your email messages.

For details explaining how to use voicemail on your Blackberry, please see this document.

Voicemail Process

When a voice mail is left on your phone voicemail account it is also deposited into your email inbox.

You can see here in OWA that a phone message has been left and copied to email. The phone will have the red message light on indicating a message was left until we look at the email or listen to it on the phone. In fact after you read it and the light goes out you can right-click the email and mark it as unread which will also turn the phone message indicator back on. The two systems are now linked.

It means that if you have an MS Exchange enabled PDA you can check your College phone messages by phone or by email - your choice.

Please be aware that once you move the message from your email inbox it is deleted from the unity phone server. At that point you will only have it stored as an email attachment. Please delete these when you are able because they take up a bit more space than the average email and will consume more of your quota. There is no way to see the size of a specific email in OWA.