Get research help for assignments with Ask the Library

This time of year, many of you will have started to work on large, important assignments. These assignments might require some research, whether that means finding resources to help you create something, or finding scholarly articles for an essay.

As we talked about in our blog post on One Search, the Library has useful tools to help you find the resources you need for your classes; however, did you know that we also offer research help from Library staff?

Our Ask the Library service allows you to contact trained Library staff who can give you advice or assistance for finding the right resources. If you need guidance in searching for resources, or are having trouble accessing the Library’s resource collections, you can contact the Library for help.

You can access research support through Ask the Library in the following ways:

  1. Chat.
    Chat iconLibrary staff can answer your search questions through our online chat. When Library staff are available to accept your questions, the chat icon will read “Click here for live chat”. If you have a question while the chat service is closed, you can still leave a message, which will be answered via email during the week. You can access the chat service on the Library website, under Ask the Library.
  2. Email.
    Email icon Library staff can answer research or reference questions by email at Emails are answered within 24 hours from Monday to Friday.
  3. In Person.
    In person iconIf you are on campus, stop by the library with your question. All campus libraries offer one-on-one research and reference consultation at their main desks. Library staff will be happy to offer assistance. You can find out when we are open on the Library Hours of Operation page.
  4. Telephone.
    Telephone iconAll campus libraries offer brief search consultation via the telephone during business hours. If Library staff are not able to answer your call immediately, they will reply to messages within 24 hours from Monday to Friday. You can find your campus library’s phone number on the Library Contact Us page.

This research help can make finding the resources you need a lot easier. Information about Ask the Library can be found on the Library website, under Ask the Library.

For more tips and techniques to help you with your research, check out our Online Search Tips brochure, and our brochure on 5 Steps to Planning a Research Paper.


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