Library Account Problems

Problems Logging in to Your Library Account?
(to Renew Items, to Place Holds, to Review Your Check Outs or to Change Your PIN)

  1. The User ID box Does Not Accept Your Library ID
    • Students (AC card)
      • Have you entered your entire student number (e.g. 341792837)?
      • You need to make sure that you enter at least 9 digits.
      • Your PIN is the last 4 digits of your student number.
    • Faculty/Staff (AC card)
      • Have you opened an account with library? If not, click here to create your library account.
      • Have you remembered to include 4 zeros before your employee number (e.g. 000035678)?
      • You need to make sure that you enter at least 9 digits .
      • Your PIN is the last 4 digits of your staff/faculty employee number.
  2. My account is “expired”, “inactive” or “blocked”.
  3. Do you have any fines with the Library?
    •  Having unpaid fines could block your account. Contact your campus Library to pay your fine.