Ombudsman for Algonquin College

George E. Cole was appointed as the Ombudsman in September 2011. His mandate includes providing an independent, impartial and confidential process through which students may pursue the resolution of any college‐related concern. He is also expected to provide information to students on Algonquin College policies and procedures, the rights and responsibilities of students in College situations, and offer advice on where and to whom complaints and inquiries are to be appropriately directed.

Having lived and worked internationally, George brings a wealth of knowledge and experience in conflict resolution; processes and systems of alternative dispute resolution; student services; cultural fluency; and a passion for fairness, equity, diversity, restorative justice, and human rights.

He has worked for many years in higher education as an administrator and faculty member. He offers seminars and training in conflict management; conducts mediations, facilitations and restorative justice conferences; and undertakes conflict assessment and systems design.

George is affiliated with the International Institute of Restorative Practices (IIRP), and holds membership in the Forum of Canadian Ombudsman (FCO), Association of Canadian Colleges and University Ombudspersons (ACCUO), International Ombudsman Association (IOA) and the Canadian Association of College and University Student Services (CACUSS). In his spare time, he volunteers for several non-profit organizations within the community.

You can contact George by:

Phone (confidential line): 613-727-4723 ext. 6835
Fax (confidential line): 613-727-7708

Regular Mail (Post):

Office of the Ombudsman
Algonquin College
1385 Woodroffe Avenue (Student Commons – E112)
Ottawa, ON, Canada
K2G 1V8

George’s office is located in the Ottawa campus (Student Commons Building – E112). His office hours are Monday to Friday, 8:30 a.m. – 12:00 p.m. & 1:00 – 4:30 p.m. (excluding statutory holidays) or by appointment after-hours, if necessary. Walk-ins are welcome, however, the Ombudsman may not be able to see or speak with you if he is in a meeting with someone. It is suggested that you phone or email in advance to schedule an appointment. He makes periodic visits to the Perth and Pembroke campuses.

Assistant to the Office of the Ombudsman

Carolyn Livingstone, Assistant to the Office of OmbudsmanCarolyn Livingstone joined the Office of the Ombudsman December 2012. She welcomes the students, faculty and staff of Algonquin College to the office and responds to inquiries about the role and services of the Office of the Ombudsman. Carolyn assists clientele in determining which matters should be referred to the Ombudsman, which should be referred to other people within the college, and/or resolved by the client themselves.

Carolyn brings many years of office administrative experience from both the public and private sectors to her position.