Crisis Management and De-escalation Techniques Training
Course: GEN0352
Algonquin's hybrid Crisis Management and De-escalation Techniques (CMDT) training program (provided through Behaviour Management System), emphasizes the prevention of disruptive behaviour and non-physical interventions, promptly addressing and diffusing anxious, hostile, or violent behaviour safely. Key strategies include a thorough understanding of the subject matter, responding to early warning signs or indicators, and recognition of behaviour levels in a crisis. Additionally, the program explores personal safety techniques like avoidance, releases, and blocks. Containment methods including restraints are integrated with calming and de-escalation techniques. This six-hour long hybrid training consists of asynchronous self-paced content and in-person physical training, which provides a two-year certification.
Notes
This training is open to everyone. You do not need to be an Algonquin College student to register. The sections below have been designed by BMS for students and workers in the health care field and contain case studies set in health-care workplaces and information about pertinent legislation. While the course is healthcare focused it does contain all the essential information about preventing disruptive behaviour using de-escalation techniques.
Please note the delivery model for this course is hybrid which includes:
3 hours of asynchronous online training
3 hours in-person training at Algonquin College (Ottawa Campus)
After you have registered you will receive an email that gives further details about the training including dates for the steps below.
Steps To Completion:
- Register for your in-person training before the registration deadline (10 days before date of in-person training).
- Access Brightspace for this course and successfully complete the 3-hour asynchronous training course before the asynchronous training deadline (48 hours before date of in-person training).
- 2 days before the training deadline an email will be sent to you outlining your start time, room number and instructor name for your in-person training.
- Successfully complete your in-person training.
Please click on the Register Online link below to register for your course. Please disregard the time/date information in the chart at the bottom of the screen.
Cancellation and Refund Policy
Students may cancel their registration for the training at least 10 business days prior to the scheduled start date of their asynchronous online portion with a full refund. No refunds will be issued for cancellations made less than 10 business days before the course start date or for non-completion of the asynchronous online or in-person training. Please note that failure to complete the online training will result in ineligibility to attend the in-person training. Participant transfers are permitted if the transfer request is made at least 10 business days prior to the course start date. Algonquin College reserves the right to reschedule or cancel courses. In the event of a schedule change or course cancellation, participants will be notified accordingly.
The following dates and times are accurate for courses offered in Summer 2025 and Fall 2025
French course delivery is available here.
Summer 2025
GEN0352- 580
- Registration deadline: Wednesday, July 30, 2025
- Asynchronous Online course opens: Wednesday, July 30, 2025
- Asynchronous Online course closes: Thursday, August 7, 2025, 9:00am
- On Campus Physical Training: Saturday, August 9 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, May 15 if you have successfully completed the asynchronous online course.
Fall 2025
GEN0352- 590
- Registration deadline: Wednesday, September 10, 2025
- Asynchronous Online course opens: Wednesday, September 10, 2025
- Asynchronous Online course closes: Thursday, September 18, 2025, 9:00am
- On Campus Physical Training: Saturday, September 20 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, September 18 if you have successfully completed the asynchronous online course.
GEN0352- 591
- Registration deadline: Wednesday, September 17, 2025
- Asynchronous Online course opens: Wednesday, September 17, 2025
- Asynchronous Online course closes: Thursday, September 25, 2025, 9:00am
- On Campus Physical Training: Saturday, September 27 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, September 25 if you have successfully completed the asynchronous online course.
GEN0352- 511
- Registration deadline: Wednesday, October 1, 2025
- Asynchronous Online course opens: Wednesday, October 1, 2025
- Asynchronous Online course closes: Thursday, October 9, 2025, 9:00am
- On Campus Physical Training: Saturday, October 11 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, October 9 if you have successfully completed the asynchronous online course.
GEN0352- 510
- Registration deadline: Wednesday, October 8, 2025
- Asynchronous Online course opens: Wednesday, October 8, 2025
- Asynchronous Online course closes: Thursday, October 16, 2025, 9:00am
- On Campus Physical Training: Saturday, October 18 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, October 16 if you have successfully completed the asynchronous online course.
GEN0352- 520
- Registration deadline: Wednesday, October 29, 2025
- Asynchronous Online course opens: Wednesday, October 29, 2025
- Asynchronous Online course closes: Thursday, November 6, 2025, 9:00am
- On Campus Physical Training: Saturday, November 8 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, November 6 if you have successfully completed the asynchronous online course.
GEN0352- 521
- Registration deadline: Wednesday, November 12, 2025
- Asynchronous Online course opens: Wednesday, November 12, 2025
- Asynchronous Online course closes: Thursday, November 20, 2025, 9:00am
- On Campus Physical Training: Saturday, November 22 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, November 20 if you have successfully completed the asynchronous online course.
GEN0352- 530
- Registration deadline: Wednesday, November 26, 2025
- Asynchronous Online course opens: Wednesday, November 26, 2025
- Asynchronous Online course closes: Thursday, December 4, 2025, 9:00am
- On Campus Physical Training: Saturday, December 6 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, December 4 if you have successfully completed the asynchronous online course.
For any questions, please contact Bowman Wilker, Program Support Officer by email at wilkerb@algonquincollege.com
| SUMMER 2025 |
| On Campus - Woodroffe |
| Section | Date(s) | Day(s) | Time | Domestic Fees | Registration |
|---|---|---|---|---|---|
| 580 |
Jul 30 - Aug 9 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
 |
Please Note: Off-shore international students enrolling in online courses will be subject to an international premium fee per course registration.
| FALL 2025 |
| On Campus - Woodroffe |
| Section | Date(s) | Day(s) | Time | Domestic Fees | Registration |
|---|---|---|---|---|---|
| 590 |
Sep 10 - Sep 20 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 591 |
Sep 17 - Sep 27 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 511 | Oct 1 - Oct 11 | Hybrid | $226.83 | |
|
| 510 |
Oct 8 - Oct 18 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 520 |
Oct 29 - Nov 8 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 521 |
Nov 12 - Nov 22 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 530 |
Nov 26 - Dec 6 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
Please Note: Off-shore international students enrolling in online courses will be subject to an international premium fee per course registration.
Every attempt is made to ensure the accuracy of the information in this publication. The College reserves the right to modify or cancel any course, program, fee, timetable, or campus location at any time.