Crisis Management and De-escalation Techniques Training
Course: GEN0352
Algonquin's hybrid Crisis Management and De-escalation Techniques (CMDT) training program (provided through Behaviour Management System), emphasizes the prevention of disruptive behaviour and non-physical interventions, promptly addressing and diffusing anxious, hostile, or violent behaviour safely. Key strategies include a thorough understanding of the subject matter, responding to early warning signs or indicators, and recognition of behaviour levels in a crisis. Additionally, the program explores personal safety techniques like avoidance, releases, and blocks. Containment methods including restraints are integrated with calming and de-escalation techniques. This six-hour long hybrid training consists of asynchronous self-paced content and in-person physical training, which provides a two-year certification.
Notes
This training is open to everyone. You do not need to be an Algonquin College student to register. The sections below have been designed by BMS for students and workers in the health care field and contain case studies set in health-care workplaces and information about pertinent legislation. While the course is healthcare focused it does contain all the essential information about preventing disruptive behaviour using de-escalation techniques.
Please note the delivery model for this course is hybrid which includes:
3 hours of asynchronous online training
3 hours in-person training at Algonquin College (Ottawa Campus)
After you have registered you will receive an email that gives further details about the training including dates for the steps below.
Steps To Completion:
- Register for your in-person training before the registration deadline (10 days before date of in-person training).
- Access Brightspace for this course and successfully complete the 3-hour asynchronous training course before the asynchronous training deadline (48 hours before date of in-person training).
- 2 days before the training deadline an email will be sent to you outlining your start time, room number and instructor name for your in-person training.
- Successfully complete your in-person training.
Please click on the Register Online link below to register for your course. Please disregard the time/date information in the chart at the bottom of the screen.
Cancellation and Refund Policy
Students may cancel their registration for the training at least 10 business days prior to the scheduled start date of their asynchronous online portion with a full refund. No refunds will be issued for cancellations made less than 10 business days before the course start date or for non-completion of the asynchronous online or in-person training. Please note that failure to complete the online training will result in ineligibility to attend the in-person training. Participant transfers are permitted if the transfer request is made at least 10 business days prior to the course start date. Algonquin College reserves the right to reschedule or cancel courses. In the event of a schedule change or course cancellation, participants will be notified accordingly.
The following dates and times are accurate for courses offered in Fall 2025 and Winter 2026
French course delivery is available here.
Fall 2025
GEN0352- 530
- Registration deadline: Wednesday, November 26, 2025
- Asynchronous Online course opens: Wednesday, November 26, 2025
- Asynchronous Online course closes: Thursday, December 4, 2025, 9:00am
- On Campus Physical Training: Saturday, December 6 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, December 4 if you have successfully completed the asynchronous online course.
Winter 2026
GEN0352- 500
- Registration deadline: Wednesday, January 14, 2025
- Asynchronous Online course opens: Wednesday, January 14, 2025
- Asynchronous Online course closes: Thursday, January 22, 2025, 9:00am
- On Campus Physical Training: Saturday, January 24 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, January 22 if you have successfully completed the asynchronous online course.
GEN0352- 510
- Registration deadline: Wednesday, February 4, 2025
- Asynchronous Online course opens: Wednesday, February 4, 2025
- Asynchronous Online course closes: Thursday, February 12, 2025, 9:00am
- On Campus Physical Training: Saturday, February 14 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, February 12 if you have successfully completed the asynchronous online course.
GEN0352- 511
- Registration deadline: Wednesday, February 18, 2025
- Asynchronous Online course opens: Wednesday, February 18, 2025
- Asynchronous Online course closes: Thursday, February 26, 2025, 9:00am
- On Campus Physical Training: Saturday, February 28 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, February 26 if you have successfully completed the asynchronous online course.
GEN0352- 531
- Registration deadline: Wednesday, February 25, 2025
- Asynchronous Online course opens: Wednesday, February 25, 2025
- Asynchronous Online course closes: Thursday, March 5, 2025, 9:00am
- On Campus Physical Training: Saturday, March 7(9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, March 5 if you have successfully completed the asynchronous online course.
GEN0352- 532
- Registration deadline: Wednesday, March 4, 2025
- Asynchronous Online course opens: Wednesday, March 4, 2025
- Asynchronous Online course closes: Thursday, March 12, 2025, 9:00am
- On Campus Physical Training: Saturday, March 14 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, March 12 if you have successfully completed the asynchronous online course.
GEN0352- 533
- Registration deadline: Wednesday, March 11, 2025
- Asynchronous Online course opens: Wednesday, March 11, 2025
- Asynchronous Online course closes: Thursday, March 19, 2025, 9:00am
- On Campus Physical Training: Saturday, March 21 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, March 19 if you have successfully completed the asynchronous online course.
GEN0352- 534
- Registration deadline: Wednesday, March 18, 2025
- Asynchronous Online course opens: Wednesday, March 18, 2025
- Asynchronous Online course closes: Thursday, March 26, 2025, 9:00am
- On Campus Physical Training: Saturday, March 28 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, March 26 if you have successfully completed the asynchronous online course.
GEN0352- 542
- Registration deadline: Wednesday, April 1, 2025
- Asynchronous Online course opens: Wednesday, April 1, 2025
- Asynchronous Online course closes: Thursday, April 9, 2025, 9:00am
- On Campus Physical Training: Saturday, April 11 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, April 9 if you have successfully completed the asynchronous online course.
GEN0352- 543
- Registration deadline: Wednesday, April 8, 2025
- Asynchronous Online course opens: Wednesday, April 8, 2025
- Asynchronous Online course closes: Thursday, April 16, 2025, 9:00am
- On Campus Physical Training: Saturday, April 18 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, April 16 if you have successfully completed the asynchronous online course.
GEN0352- 544
- Registration deadline: Wednesday, April 15, 2025
- Asynchronous Online course opens: Wednesday, April 15, 2025
- Asynchronous Online course closes: Thursday, April 23, 2025, 9:00am
- On Campus Physical Training: Saturday, April 25 (9:00am-12:00pm or 12:30pm-3:30pm). You will be notified of your start time on Thursday, April 23 if you have successfully completed the asynchronous online course.
For any questions, please contact Bowman Wilker, Program Support Officer by email at wilkerb@algonquincollege.com
| WINTER 2026 |
| On Campus - Woodroffe |
| Section | Date(s) | Day(s) | Time | Domestic Fees | Registration |
|---|---|---|---|---|---|
| 500 |
Jan 14 - Jan 24 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
 |
| 510 |
Feb 4 - Feb 14 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 511 |
Feb 18 - Feb 28 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 531 |
Feb 25 - Mar 7 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 532 |
Mar 4 - Mar 14 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 533 |
Mar 11 - Mar 21 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 534 |
Mar 18 - Mar 28 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 542 |
Apr 1 - Apr 11 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 543 |
Apr 8 - Apr 18 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
| 544 |
Apr 15 - Apr 25 |
Sat Hybrid |
9am - 3:30pm |
$226.83 |
|
Please Note: Off-shore international students enrolling in online courses will be subject to an international premium fee per course registration.
Every attempt is made to ensure the accuracy of the information in this publication. The College reserves the right to modify or cancel any course, program, fee, timetable, or campus location at any time.