How the Ombudsman Can Help

The Office of the Ombudsman is established to ensure the just, fair, and equitable treatment of every student.

You may contact the Office of the Ombudsman if:

• You have a concern about an aspect of student life at the College
• You are unsure about the policies, procedures, rights and responsibilities that apply to your situation
• You need someone to listen to your situation and help you explore different options to make an informed decision
• You feel that your student life has been adversely affected by the conduct or behaviour of another person
• You need someone to facilitate communication between yourself and another member of the College community

Following a request for assistance, the Office of the Ombudsman will take one or more of the following actions:

• Listen carefully to the concern
• Explain relevant student rights and responsibilities
• Review relevant university policies or regulations
• Suggest fair and equitable options
• Refer the individual to an appropriate College resource or
• Investigate, when necessary

Confidential, Impartial, and Independent

Information obtained by the Office of the Ombudsman is held in the strictest confidence. Students can discuss their concerns fully and frankly. The Office of the Ombudsman is independent and impartial and has effective access to both Algonquin College and Students’ Association officials.

To learn more about the scope of the Office of the Ombudsman’s role, please check the Terms of Reference.