Procedure for Students

If you have tried to resolve your issue informally by reaching out directly to the person involved, but are not satisfied with the outcome:

1. Ask to meet with a member of the Office of the Ombudsman
You can contact the Office of the Ombudsman preferably by email at ombuds@algonquincollege.com or by telephone at 613.727.4723 Extension 6835. Normally, you will receive an emailed invitation identifying a range of available appointments, along with a Consent and Intake form (Save or print this file and send both pages by email).

2. Confirm your appointment details and complete all forms
Return the completed and signed form, chosen appointment, and preference for a virtual meeting or telephone appointment. (You will receive a link through Zoom if you choose to meet virtually, or our caller ID will read “Anonymous” in the telephone option.) *Please let us know if an in-person meeting is needed, as the availability/schedule may differ from virtual appointments.

3. Forward additional information prior to the meeting
Provide electronic copies of any emails or correspondence which will help the Office understand the issue, in advance of the meeting.

4. Meet with a member of the Office of the Ombudsman
Meet confidentially with a member of the Office of the Ombudsman to further describe your concern and provide contextual information. In some cases the Office of the Ombudsman may be able to propose options and next steps in the same meeting, or may need to gather additional information, in keeping with the impartial and neutral function of our Office, before suggesting possible options. (Keep in mind that the Office of the Ombudsman is not working as your representative or advocate, but rather works toward helping to find fair resolutions at the most informal level possible.)

5. Decide upon your course of action
After meeting with a member of the Office of the Ombudsman, decide upon your course of action.

The Office of the Ombudsman is confidential, impartial and independent.