Tourism Ambassador – Lighthouse
Posted on Wednesday, January 14th, 2026
Job Description
Position Overview:
• This position is primarily based at the Prescott Rotary Lighthouse Visitor Centre, located at 181 Water St East, Prescott, Ontario.
• May 11th – Sept 6st, 2026; 5 days/week – Wed-Sunday, plus Statutory Holidays
• Daytime shifts Wednesday – Sunday, 11am-7pm, Statutory Holidays 11am-5pm. Hours are subject to change.
• $20.00 per hour, less statutory deductions
• Under the direction of the Manager of Economic Development & Tourism and department support staff, the successful applicant will be responsible for providing visitor services and maintaining daily operations of the Prescott Rotary Lighthouse Ice Cream Shop & Visitor Centre.
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Responsibilities
Visitor Services & Tourism Support
• Greet visitors in a friendly, welcoming manner and provide high-quality customer service.
• Offer information on local attractions, events, businesses, and recreational opportunities.
• Promote Explore Prescott visitor guides, merchandise, and tourism programming.
• Assist with in-person visitor inquiries.
• Provide marketing supports including capturing content, and preparing draft social media communications.
• Monitor visitor tracking materials/devices.
Ice Cream Shop Operations
• Serve ice cream and other concession items quickly, safely, and accurately.
• Operate point-of-sale systems for both retail and ice cream sales.
• Maintain proper food handling, sanitation, and safety practices.
• Receiving & stocking weekly food/supply deliveries.
• Prep, restock, and organize inventory during shifts.
• Daily set-up of patio seating & ground signage.
• Ensure a clean, tidy, and welcoming concession area at all times.
Retail & Merchandising
• Assist customers with Prescott merchandise purchases.
• Restock merchandise displays, maintain visual merchandising standards, and monitor/report inventory shortages.
• Conduct opening and closing procedures, including cash reconciliation.
Facility & Grounds Support
• Maintain cleanliness of interior and exterior visitor areas (sweeping/vacuuming, wiping surfaces, emptying waste/recycling, disposing of refuse).
• Report maintenance concerns promptly to supervisors.
• Assist with setup for events, programming, or seasonal initiatives as required.
General Administrative Tasks
• Provide clerical duties such as brochure organization, database entry, and inventory logging.
• Provide support for public events as required.
• Follow all municipal customer service policies, emergency procedures, and health & safety protocols.
• Represent the Town of Prescott in a professional, courteous manner at all times.
• Other related duties as assigned.
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Qualifications
Required
• Must be currently enrolled in a secondary or post-secondary institution or within six months of graduation with focus in Business Administration, Marketing, Event Management, Communications, Public Relations, Tourism, Sales or related program field.
• Strong customer service and interpersonal skills.
• Ability to communicate clearly, handle inquiries, and provide accurate tourism information.
• Comfortable working independently in a busy, fast-paced environment with varied responsibilities.
• Basic cash-handling and POS experience, or ability to learn quickly.
• Reliability, punctuality, and ability to work independently or as part of a team.
• Ability to stand for extended periods and lift up to 25 lbs (e.g., stocking, supplies).
• Valid Ontario driver’s license.
• Willingness to work weekends, holidays, and public events.
Assets
• Bilingual English/French (oral) for visitor interactions.
• Previous experience in retail, food service, customer service, public events or tourism.
• Knowledge of Prescott and the surrounding region.
• Smart Serve, food-handling certification, or willingness to obtain.
• Familiarity with tourism brand messaging and municipal customer service standards.
JOB TERMS: Seasonal, Student, Days, Weekends
APPLY BY: 2026-02-06
How to Apply
Apply to the Tourism Ambassador – Lighthouse position Submit resume to hr@prescott.ca by Feb 6th @ 4pm
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