Tours & Experiences Coordinator
Posted on Thursday, February 12th, 2026
Job Description
About the Role
We are seeking an organized and personable Tours & Experiences Coordinator to oversee all aspects of our visitor experience program. This role is essential in memorable guest experiences while managing the operational logistics of our tours, tastings, and custom events. The ideal candidate will be both detail-oriented and guest-focused, capable of managing digital booking systems while providing exceptional on-site hospitality.
20-30 Hours per week / Rate $22 per hour
Key Responsibilities
Online Management & Communications
Booking System Administration
Manage all bookings through ANYROAD platform with daily updates
Create and maintain Google Calendar invites under TOURS heading (visible to team)
Process custom bookings for community partners (NEVIS Estates comped tours, Parkside Hotel)
Coordinate comped PATHFINDER tours with Sales Representatives, collecting required attendee information (first/last name, email addresses)
Relay PATHFINDER tour details to CEO for calendar tracking
Reporting & Analytics
Generate weekly tour and experience sales reports
Monitor and compile reviews from ANYROAD, Google, TripAdvisor, and other platforms
Prepare summary reports by Monday 12pm for inclusion in staff communications
Track and report walk-ins, last-minute bookings, and special requests (PATHFINDER inquiries, gift baskets, event requests)
Customer Relations & Marketing
Respond to all customer messages, questions, requests, and concerns via ANYROAD (daily monitoring)
Escalate issues needed
Collaborate with Social Media team to share insights and support marketing initiatives
On-Site Operations
Guest Experience
Prepare welcome cocktails using recipes provided
Greet guests and deliver welcome beverages
Support Storefront staff with waivers, facility information (washrooms, coat check, etc.)
Assist guests post-tour with sample bar navigation and general questions
Monitor tour flow and timelines each Saturday to ensure smooth operations
Inventory & Supplies Management
Maintain tour supply needs, refrigerator cleanliness and stock levels
Submit weekly supply needs by Thursday for purchasing
Coordinate cheese and cracker delivery (must arrive by end of day Thursday)
Ensure all experience bins are properly stocked with required items
Keep Sensory Pod fully stocked, cleaned, and organized by end of shift
Team Support & Training
Weekly meet onsite with tour team
Google meets weekly with team leaders
Provide on-site support to tour and experience staff for any needs or issues
Remain on-call during all operational hours (including when off-site)
Train all staff on tour/experience procedures and update team on process changes
Report all positive and negative guest interactions
Support Corporate & Community Events on-site
Taste of the Trails
Ontario Moonshine Festival
Ride for ALS
Have a look at our current offerings
https://topshelfdistillers.com/pages/events-tours
Qualifications
Strong organizational skills with exceptional attention to detail
Excellent written and verbal communication abilities
Problem solving while onsite
Experience with booking management systems (ANYROAD experience preferred)
Comfortable with Google Calendar, email management, and basic reporting
Customer service experience with ability to handle diverse guest needs
Ability to multitask in a fast-paced environment
Hospitality or tourism industry experience an asset
Available to work Saturdays and be on-call during tour hours
Team player with positive, proactive attitude
Possessing a car would be an asset
What We Offer
The opportunity to be the face of our guest experience program, creating lasting memories for visitors while working with a collaborative team in the craft spirits industry.
How to Apply
Apply online to the Tours & Experiences Coordinator position:
https://topshelfdistillers.com/pages/tours-experiences-coordinator
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2026-03-10
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- Job Postings