Lessons Learned

Posted on Friday, February 19th, 2016

The Steering Committee agreed to meet quarterly in 2016 to keep up the RCM momentum. At our first quarterly meeting on February 9th, we discussed our “lessons learned” during RCM:

  • Each SLA was different and needed to allow for differences in department structure and goals
  • The Client Satisfaction Surveys are going to be key to keeping up progress on development of quality of SLA services
  • Level of transparency into financials is perceived differently by each group – generally positive
  • There is a need for standardization of processes
  • RCM in the short term is not a BIG impact because we already had many of the RCM principles in place – next year may be a different impact in a full RCM budget cycle
  • We anticipate there will be other impacts around RCM in future years
  • Involvement at all levels is good and was a key success factor
  • Keep up effective communication around RCM
  • Everything takes longer than you think to implement due to competing priorities and projects
  • Area target setting was utilized and need to be adjusted to give more time
  • Setting area targets must have a realistic timeframe to not make the targets unrealistic
  • An excellent tool to learn about the College and it’s processes as a whole

 


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