Bulk Customer Communication Service

Posted on Tuesday, March 30th, 2021

Client	Kirk Orthodontics
Professor(s)	Howard Rosenblum, Laura McHugh
Program	Computer Engineering Technology – Computing Science
Students	Marcus Martinet Kartavya Goswami Abdul Majid

Project Description:

For this project, the team was tasked with creating a system that would help increase the number of Google reviews of a small orthodontic clinic. The solution implemented was to design a web application which allowed the client to send text messages to patients following a visit asking them to rate their experience. To minimize the number of potential negative reviews patients are first screened so that only high ratings are directed to the Google page and low ratings are asked to provide feedback.

ClickSend was the service provided used to enable SMS functionality within the application. Interactions with ClickSend’s API allows custom message formatting within the application and the ability to calculate estimated cost and display account information. The Google login API was also used to allows easy access to customer feedback which was sent to the Gmail account created. The application also features a login page to ensure admin access only.

Short Description:

BCCS (Bulk Customer Communication Service) is a web-based application for businesses which allows direct customer communication on a large scale. The application provides bulk SMS capability with auto reply and data collection features.

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