LMS Weekly Update: Brightspace Support for the Fall Semester

Posted on Friday, September 4th, 2020

Common Questions at the Beginning of the Semester

• How do I perform a Course Copy? Click here for details on how to copy the entire course content or just selected areas of the course.
• I am posting new announcements in my 20F course I am wondering if they will be sent as an email. If the course start date is in the future, then your course will look greyed out. Students will see the course listed on their My Courses widget, but they won’t have access to course content. You can still send emails to your students from within the course, but, if you post a new announcement, it will NOT be sent as an email to your students.
• How can I change the start date for my 20F course? You can edit the default start/end dates for their courses. While in your course, go to Tools/Course Admin/Course Offering Information and edit the date and time when your course starts and/or ends.
• How do I add a user to my course? Students are automatically added to your courses, but you might want to add another teacher to your course and this is how you do it.

GOOD TO KNOW! There are times when you need to add other teachers to your courses, with the intention to have them do a course copy to their courses, but you would like to make sure that your course content does not get altered by mistake. Instead of adding them with the instructor role, please use the new course copier role. Don’t forget to remove them from the course once the copy is completed.

• I copied the wrong course! How do I delete the content and perform the course copy again? Click here for information on how to delete the course content and also the course activities and gradebook columns.
• I have access to a course as an instructor, but I would like to have the course removed from my list of courses. What should I do?

Option 1: If you also see this course on your list of courses in ACSIS, first you need to talk to your department and make sure you have not been assigned by mistake to that course in Genesis. Then you can remove yourself from the course, using the Classlist option, from the Tools menu. Click on the checkbox beside your name and choose Unenrol.

Option 2: If you have been added by another fellow instructor, just remove yourself from that course. No need to email our LMS support.

• I am teaching multiple sections of the same course and I would like an easy way to manage the common content. When teaching multiple sections of the same course, combining those sections into one shell might save you some time. A few things to consider:
  • When asking for combined courses, please make sure you give us the complete course code (include section numbers, too), the option you would like us to use when we combine them (into an existing shell or into a new one – read here details on this), and also if you would still need to keep the individual sections available to you and students.
  • Posting Announcements to Specific Sections in a Combined/Merged Course
  • Distributing and Restricting Content to Specific Sections in a Combined/Merged Course

We Need your Help

When emailing us your requests, we would appreciate if you could ensure that all information relevant to your issue is provided. Please take a moment to read our How to get assistance page for the Dos and Don’ts of opening a case with us.

• Please do not reply to closed cases. If you have a follow-up question, or if we have not completely answered this question, send a new email to brightspace@algonquincollege.com.
• Do NOT CC Brightspace on emails sent to multiple people, as every reply creates a new case.
• If you have already sent an email to us, please know that you are in the queue. We ask that you please don’t send a follow up email, as this generates another ticket in the queue.

Multiple Ways to find Answers to your Brightspace Questions:

• Book Online Appointments with the Brightspace Faculty Support Team
• Email Brightspace Faculty Support Team at brightspace@algonquincollege.com. After emailing us, you will receive an automatic reply with your case number.
• Access our Digital Learning Environment Knowledge Base (DLEKB).
• View our collection of the LMS Weekly Updates on the Brightspace website.
• Peer-to-Peer Community Support – click here to find out how you can get support from other teachers or volunteer for this support.
• More Brightspace and Zoom links on the Academic Continuity website
• Access here Professional development opportunities offered by LTS.

• Posted in
• Beginning of Semester